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faq

what you always wanted to know about house seats...and weren't afraid to ask!
pick a topic below to see a list of questions:

memberships


why can't my membership be in more than one name?

all memberships are singular and can be in one name only, for several reasons. among those reasons is the fact that our reservation system is automatic, so, when you log on and choose an event, the name of the person the membership belongs to is automatically put on a report with all others that made a reservation for that show/event. there is no way to go in and modify the name, plus, we may have too much time on our hands some days, but no way could we keep up with having to administer a round robin of changing reservations!

why can't my husband, girlfriend, cousin, neighbor, dog, pick up my tickets for me?

only the house seats member may pick up tickets reserved, as this is the name in which the reservation has been made. we don't want tickets ending up in someone else's hands when they belong in yours, and neither do you! in addition, golf tee times may be redeemed by the house seats member only.

is the annual membership a calendar year or a year from the date you join?

annual memberships expire a year from the date you join. for example, if you join 11/1/2011 your membership expires 11/1/2012.


shows and events


i want to join house seats but can you tell me what shows/events you offer first?

nope, only current house seats members can see the list of shows/events available, and here's why; we don't have a crystal ball, so we may not know ourselves (that's half the fun for all of us!) what we will be getting and when. and even if we did know, we can't tell you, or anyone else for that matter, ahead of time, so as the system remains fair to all members. once the event is officially posted on the site, an email notification may go out to all members at once, letting them know they can log on and reserve, on a first come, first served basis of course.

with that said, we have offered members the opportunity to see all kinds of shows and events, from major productions, to smaller local community theater, and everything in between.

once I'm a member, how do i find out what shows/events are available?

there are two ways you can find out what is available. members may log on to the site www.houseseats.ca 24/7 and provide their user name and password, then click on the link that says "get tickets". remember, we are not a reservations system, and there may be times we do not have any shows/events to offer.

additionally, when we do offer a new show/event, we may send an email notification to all members. it is your responsibility as a member to check the site for offerings, email notifications are a courtesy. hey, some of our event partners want to whisper and not shout! so, be sure to keep your eyes on your inbox and open any emails from the house!

can you tell me if you are going to get a specific show/event I'm interested in?

nope, we don't have a crystal ball, so we may not know ourselves (that's half the fun for all of us!) what we will be getting and when. and then, even if we did know, we can't tell you, or anyone else for that matter, ahead of time, so as the system remains fair to all members. once the event is officially posted on the site, a notification email may go out to all members at once, letting them know they can log on and reserve, first come, first served of course.

i'm a member and i don't see any shows/events listed as available on the site, why?

good question! first, it is important to remember that we are not a reservations system, rather, we offer tickets if, and when, our generous partners make them available. and quite honestly, there may be times no one wants to give us tickets. maybe there is a convention in town or it is a holiday and the shows are very busy. we have worked with many different types of productions and properties, and forge ahead to build solid relationships with them on a daily basis, however, it really is up to their discretion whether or not they want to extend our membership the opportunity to take part in what they have to offer.

suffice it to say, since we have been around (we launched in December 2005) we have offered our membership stellar entertainment options and will continue to do so. it just may not happen every day, but by the time your membership with us is up, hopefully you will have taken advantage of some great entertainment offerings!

i received notification for an available show/event but when i log on it isn't available, why?

we wish we could offer tickets to the whole world, but, the reality is most times we get a limited number of tickets, and events offered are on a first come, first served basis. if you log on and you don't see the event you were notified of listed as available any longer, that's because all tickets have been reserved and there are none left. believe it or not, we have had shows "sell out" within a few minutes ... gotta be quick on the draw!

how do i make a reservation?

only current house seats members may make a reservation to an available show or event. it's all done online and it is up to you. once you become a member (join now!) log on to your account and click "get tickets".

why can't i reserve tickets for two shows on the same night?

unless you can be at two places at one time (don't even try to tell us you can!) we don't allow members to book two shows (within a three and a half hour window of each other) on the same date. members must adhere to the house rules that state a reservation made must be honoured. it isn't fair to take tickets out of inventory and not use them, for our partners, or for others that may have wanted the tickets you previously reserved.

why can't my husband, girlfriend, cousin, neighbor, dog, pick up my tickets for me?

only the house seats member may pick up tickets reserved, as this is the name in which the reservation has been made. we don't want tickets ending up in someone else's hands when they belong in yours, and neither do you! in addition, golf tee times may be redeemed by the house seats member only.

can I attend the same event over and over again, or more than once?

tickets are distributed on a first come, first served, basis. that said, there may be instances when we restrict the number of times you may make reservations for high demand shows/events. if this happens, we will make any restrictions clear in our show/event listing. restrictions can change and vary, even for the same offering, depending on circumstances. so, if a limitation is set, it's not set in stone, and may go up, down, or be taken off altogether. also note, limitations are placed upon the show and not the number of tickets reserved.


my account information


how do I change the email address, phone number, address, etc. on my account?

log on to your account and click "modify/edit account" to alter any of this information.

when does my account expire?

log on and you will see your name, email address, membership level and membership expiration date - it's all right there for you!

what is the difference between upgrading and renewal of membership?

renewing your membership adds on an additional year's worth of membership from the date you initially joined house seats.

upgrading a membership allows you to go from one member level to a higher membership level. members may upgrade anytime during their membership period for the difference in price to the next membership level.

upgrading from an open house (2 mos.) membership to a two seater (annual) membership adds on an additional 10 mos. worth of membership from the initial join date, so that the membership expires one year from the date joined. for instance, if you purchase an open house membership on 11/1/2011, then upgrade it to an annual two seater membership 12/1/2011, your membership will expire 11/1/2012.

upgrading from a two seater membership (annual) to a full house membership (annual) allows the member to reserve more tickets, up to (4), based upon availability for the REMAINDER of their current membership year.

why can't my membership be in more than one name?

all memberships are singular and can be in one name only, for several reasons. among those reasons is the fact that our reservation system is automatic, so, when you log on and choose an event, the name of the person the membership belongs to is automatically put on a report with all others that made a reservation for that show/event. there is no way to go in and modify the name, plus, we may have too much time on our hands some days, but no way could we keep up with having to administer a round robin of changing reservations

please contact us if you have any further questions.


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